RivoRent Privacy Policy
Effective Date: August 17, 2026
RivoRent Inc. ("RivoRent," "we," "us," or "our") operates the website https://www.rivo.rent (the "Site"), a rental-listings marketplace serving the United States, with deep coverage in Cleveland, Akron and the rest of Northeast Ohio. We respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains what information we collect when you visit the Site, browse listings, request a tour or submit a rental application, how we use and share that information, how long we keep it, and the choices you have. By using the Site, you agree to the practices described in this policy.
1. Information We Collect
The information we collect depends on how you use the Site. Most visitors simply browse listings, and we collect very little from them. If you contact us, request a tour or apply for a rental, we collect the information you provide in those forms.
Information you provide directly
- Tour requests: your name, contact details (such as email address and phone number) and your preferred tour date and time.
- Rental applications (/apply): your name, contact details, date of birth, Social Security number, driver's licence number, employment and income information, rental history, references, emergency contact, uploaded documents (such as photos of your ID and payment confirmation) and your electronic signature.
- Communications: any messages, questions or feedback you send us by email, phone or through the Site.
Information collected automatically
When you visit the Site, we may collect limited technical information such as pages viewed, approximate location derived from your IP address, browser and device type, and referring pages. We may use privacy-friendly analytics tools to understand how the Site is used. See the "Cookies and Local Storage" section below for more detail.
2. How We Use Your Information
We use the information we collect for the following purposes:
| Information | How we use it |
|---|---|
| Contact details | Responding to your enquiries, scheduling tours and communicating about your application or tenancy |
| Identity, employment and income information | Processing your rental application and verifying your identity and income |
| Social Security number, date of birth and driver's licence number | Running background and credit checks through third-party screening services, with your consent |
| Rental history, references and emergency contact | Evaluating your application and contacting references or your emergency contact when appropriate |
| Uploaded documents and electronic signature | Supporting and recording your application and any resulting agreement |
| Technical and usage data | Operating, securing and improving the Site |
We may also use your information to comply with applicable laws, respond to lawful requests, enforce our agreements and protect the rights, property and safety of RivoRent, our users and others.
3. How We Share Your Information
We do not sell your personal information. We share it only as described below:
- Service providers: companies that help us run the Site and our business. Uploaded documents are held by a cloud storage provider, application and form data is held in a managed cloud database, and the Site runs on a cloud hosting platform. These providers process information on our behalf under contract and are not permitted to use it for their own purposes. We will identify any of them to you on request.
- Screening services: with your consent, we share the information needed to run background and credit checks with third-party tenant-screening services.
- Property owners and managers: where a listing is offered on behalf of a property owner or manager, we may share your application and tour request with them so they can make a decision.
- Legal and safety: when required by law, court order or governmental request, or when we believe disclosure is necessary to protect rights, property or safety.
- Business transfers: if RivoRent is involved in a merger, acquisition or sale of assets, your information may be transferred as part of that transaction.
We post our listings on social media, including Facebook. Listing posts contain property information only; we do not post your personal information on social media.
4. Cookies and Local Storage
The Site uses cookies and browser local storage to make the Site function properly (for example, remembering form progress or your preferences) and, where analytics are enabled, to understand how the Site is used in a privacy-friendly way. You can control cookies through your browser settings; disabling them may affect some features of the Site.
5. How Long We Keep Your Information
We keep personal information for as long as needed to fulfil the purposes described in this policy, including processing your application, managing any resulting tenancy, and meeting our legal, accounting and record-keeping obligations. When information is no longer needed, we delete it or de-identify it.
6. How We Protect Your Information
We use reasonable technical and organisational measures to protect your information, including encryption in transit, access controls that limit who can view application data, and secure cloud providers. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. If you believe your information has been compromised, please contact us through the Contact page (chat, WhatsApp or Facebook Messenger).
7. Your Choices and Rights
You may request access to the personal information we hold about you, ask us to correct information that is inaccurate, or ask us to delete your information. To make a request, message us through the Contact page with enough detail for us to identify you and your request. We may need to verify your identity before responding, and we may retain certain information where required by law or for legitimate business purposes such as completing a transaction you requested.
You can also request deletion of your data using our online form.
You may also opt out of non-essential communications from us at any time by contacting us or following the instructions in the message.
8. Children's Privacy
The Site is intended for adults and is not directed at children under 18. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, please contact us and we will delete it.
9. Users in Ohio and the United States
RivoRent serves renters and property owners across the United States, and the Site is intended for users in the United States. Your information is stored and processed in the United States by us and our service providers. If you access the Site from outside the United States, you understand that your information will be transferred to and processed in the United States.
10. Third-Party Links
The Site may contain links to third-party websites or services, such as social media pages or screening providers. This Privacy Policy does not apply to those sites, and we encourage you to review their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page with a new effective date. Your continued use of the Site after changes are posted means you accept the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
- RivoRent Inc.
- Website: https://www.rivo.rent
- Contact page (chat, WhatsApp, Facebook Messenger): https://www.rivo.rent/contact
- Business hours: Monday to Friday, 8:00 AM to 10:00 PM; Saturday, 10:00 AM to 4:00 PM (Eastern Time)