Data deletion request
You can ask us to delete the personal information you have shared with RivoRent at any time, for any reason. You do not need an account, and you do not have to give us a reason.
How to request deletion
Choose whichever is easiest — all three reach the same team:
- 1Message us on Facebook Messenger or WhatsApp and send the words delete my data. Send it from the same account you chatted with us on, so we can find your conversation.
- 2Use the contact form at rivo.rent/contact and write “data deletion request” in your message.
- 3Ask the agent in our website chat to delete your data — it will pass the request straight to a person.
What happens next
- • We confirm we received your request.
- • We locate everything tied to you and delete it within 30 days.
- • We confirm again once it is done.
What gets deleted
- • Your chat history with us on the website, Facebook Messenger and WhatsApp.
- • Contact details you gave us — name, email address, phone number.
- • Viewing requests, contact requests and event sign-ups you submitted.
- • Rental applications you started or submitted, unless the exception below applies.
What we may have to keep
If you signed a lease with us, or if the law requires us to keep a record (for example fair-housing, tax or accounting rules), we keep only what the law requires and delete the rest. We will tell you if this applies to your request.
Deleting your data with us does not delete anything held by Meta. To remove RivoRent’s access from your Facebook account, open Settings & privacy → Settings → Apps and websites on Facebook.
See our Privacy Policy for what we collect and why. RivoRent is an Equal Housing Opportunity provider.