RivoRent Terms of Service

Effective Date: August 26, 2026

These Terms of Service (the "Terms") are an agreement between you and RivoRent ("RivoRent," "we," "us," or "our") covering your use of https://www.rivo.rent (the "Site"), a rental-listings service for the United States, with deep coverage in Cleveland, Akron and the rest of Northeast Ohio.

Please read these Terms carefully. By browsing the Site, contacting us, requesting a viewing or submitting a rental application, you agree to them. If you do not agree, please do not use the Site. Our handling of personal information is described separately in our Privacy Policy, which forms part of these Terms.

1. Who We Are

The Site is operated by RivoRent, a rental-listings and property-leasing business serving renters across the United States and based in Northeast Ohio. Our mailing address and contact options are on our Contact page. References in these Terms to "RivoRent" mean that business and the legal entity that operates it.

2. Equal Housing Opportunity

RivoRent supports and complies with the federal Fair Housing Act and applicable state and local fair-housing laws. We do not refuse to rent, discourage applicants, set different terms, or otherwise discriminate on the basis of race, color, religion, sex (including sexual orientation and gender identity), national origin, familial status, disability, ancestry, military status, or any other class protected by law. If you believe you have experienced discrimination in connection with the Site, please contact us so we can address it.

3. Using the Site

You agree that you will:

• use the Site only for lawful purposes and to look for housing in good faith;
• provide accurate, complete and truthful information in any form you submit;
• submit information only about yourself, or about someone who has authorized you;
• be at least 18 years old, or have a parent or guardian acting for you.

You agree that you will not:

• copy, scrape, harvest, resell or systematically download listings, photographs or other content from the Site;
• use automated tools (bots, crawlers, scripts) to access the Site, except for search-engine crawlers acting within our robots.txt;
• submit false, fraudulent or stolen information, including another person's identity documents or payment instruments;
• attempt to gain unauthorized access to the Site, our systems, or another user's information, or otherwise interfere with the Site's operation or security;
• use the Site to harass, threaten or defraud anyone.

4. Listings Are Informational and May Change

Listing information on the Site — including rent, availability, bedrooms, bathrooms, square footage, photographs, amenities, maps and location — is provided for general information. Some of it is supplied by or sourced from third parties and is not independently verified by us.

Listings may be inaccurate, incomplete, out of date, or no longer available. Rents, terms and availability can change at any time without notice, and a property may be rented before its listing is removed. Photographs and floor plans may show a different unit in the same community, or may have been taken at an earlier time. Map locations may be approximate. Nothing on the Site is an offer, a reservation, a guarantee of availability, or a promise of any particular rent or term. Always confirm details with us directly before making any decision.

5. Viewings, Applications and the Application Fee

Requesting a viewing does not reserve a property and does not create a tenancy. Appointments are subject to confirmation and availability.

Submitting a rental application does not create a lease or a right to occupy any property, and is not a guarantee that your application will be approved or that any unit will be held for you. A tenancy begins only when a written lease is signed by both you and the landlord or its authorized agent.

Applications require a $60.00 application fee per applicant, payable by money order or certified (cashier's) check as described in the application. The application fee is non-refundable once processing of your application has begun, whether or not your application is approved and whether or not you ultimately rent a property, except where a refund is required by applicable law. Review generally takes 1–3 business days from the time we receive your completed application and payment. We do not accept cash, gift cards, wire transfers, Zelle, CashApp or Venmo for application fees, and we will never ask you to send money by those methods — see §9.

6. Screening and Your Information

By submitting an application you authorize us and our service providers to verify the information you provide and to obtain reports about you as permitted by law, which may include credit, rental history, employment, income and background checks. If we take an adverse action based in whole or in part on information in a consumer report, we will provide the notices required by the federal Fair Credit Reporting Act and applicable state law. Sensitive fields you submit are handled as described in our Privacy Policy.

7. Automated Chat Assistance

The Site offers chat assistance that is powered in part by automated systems. It can make mistakes, and its answers are general information only — not legal, financial or housing advice, and not a binding statement about any property, price, availability or application. Do not send Social Security numbers, financial account details or other sensitive personal information through chat; use the secure application form instead. For anything you intend to rely on, please confirm with us directly.

8. Communications

When you contact us, request a viewing or apply, you agree that we may reply using the contact details and method you provided, including email, telephone, SMS and messaging apps. Message and data rates may apply. You can ask us to stop contacting you at any time; we may still need to send messages relating to an application you have already submitted.

9. Rental Fraud — Please Read

Rental scams are common. RivoRent will never ask you to wire money, buy gift cards, send cryptocurrency, or pay a deposit to hold a property you have not been approved for, and we will never ask for your passwords. We do not conduct business through classified-ad listings that direct payment somewhere other than RivoRent. If a message claiming to be from us asks for any of these things, it is not from us — please contact us before sending anything.

10. Our Content

The Site, including its design, text, graphics, logos and software, is owned by RivoRent or its licensors and is protected by intellectual-property laws. You may view and print pages for your personal, non-commercial use in looking for housing. You may not otherwise reproduce, distribute, modify, republish or create derivative works from the Site's content without our written permission. Listing photographs and property information may be owned by third parties and are used subject to their terms.

11. Third-Party Services and Links

The Site links to and incorporates third-party services, including mapping, messaging and image hosting. We do not control those services and are not responsible for their content, availability, accuracy or privacy practices. Your use of them is governed by their own terms.

12. Disclaimers and Limitation of Liability

The Site is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and any warranty that the Site will be uninterrupted, secure, error-free, or that listing information will be accurate or current.

To the fullest extent permitted by law, RivoRent and its owners, officers, employees and agents will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost opportunities, or the cost of substitute housing, arising out of or relating to your use of the Site — even if we have been advised of the possibility of such damages. Our total liability for any claim relating to the Site or these Terms will not exceed the greater of the amount you paid us in the twelve months before the claim arose, or one hundred U.S. dollars ($100). Nothing in these Terms limits any liability that cannot be limited under applicable law, including liability under fair-housing laws.

13. Governing Law and Disputes

These Terms are governed by the laws of the State of Ohio, without regard to its conflict-of-laws rules. You and RivoRent agree that any dispute arising out of or relating to the Site or these Terms will be brought exclusively in the state or federal courts located in Cuyahoga County, Ohio, and both parties consent to the jurisdiction of those courts. Before filing anything, please contact us — most problems can be resolved quickly and directly.

14. Changes to the Site and These Terms

We may change, suspend or discontinue any part of the Site at any time. We may also update these Terms; when we do, we will revise the Effective Date above. Changes apply going forward, and your continued use of the Site after we post them means you accept the updated Terms. If a change materially affects an application you have already submitted, the version in effect when you submitted it will govern that application.

15. General

If any provision of these Terms is held unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver of it. These Terms, together with the Privacy Policy, are the entire agreement between you and RivoRent regarding the Site. You may not assign these Terms; we may assign them in connection with a transfer of our business.

16. Contact Us

Questions about these Terms are welcome — please reach us through the Contact page, where you will find our address, hours and messaging options.

RivoRent is committed to Equal Housing Opportunity.